malakulturawspolczesna

Euroszał na "mkw"! Orzeł i reprezentacja, zwolnienia z WF-u, orliki, nadzieje i lęki związane z Euro, przygody zagranicznych korespondentów w Polsce, architektura stadionowa, strategie nadzoru podczas szwajcarskiego Euro 2008 oczami artystów z !Mediengruppe Bitnik!, Londyn przed Igrzyskami Olimpijskimi, kibicowskie społeczności!

CRM Software & PhaseWare

The two company founders—Hoyt Mann, President, and Randall Nelson, CEO—started PhaseWare in 2005 in McKinney, Texas, completed their first CRM software sale in 2006, and began to make a business profit in 2007. The company partnered with customer support experts at different companies with experience in both commercial-off-the-shelf and custom software, and designed their CRM customer support software to combine what they thought were the best of both worlds. The company later revised and refined their customer support products with help from experts at the Help Desk Institute and the IT Service and Support organization.

PhaseWare is a small company, with about 10 staff serving about 135 customers. The company sought to deliver logistically and financially practical customer support software applications to SMB business-to-consumer companies in the $5M to $25M annual revenue range. Their objective was to scale most everything large companies had to the needs of SMBs with as little IT participation as possible. Since its founding, the company has focused on organic growth and has continuously grown its customer base year-over-year. In 2011, the PhaseWare grew about 30% in an otherwise sluggish economy.

The company does not provide a full Customer Relationship Management software suite; but instead focuses on best of breed customer support applications and delivers a simple but configurable customer service software product which is most suitable for small businesses that require little to no computer telephony interaction (CTI) with their customers or those with a CIT routing component already in place. The customer support software fits the small business market well and, since its solutions are built upon and tightly integrated with the Microsoft desktop and technologies, it rides Microsoft's coat tails in order to tap into new software technologies and deliver regular software updates and feature enhancements—part of a software development strategy that favors steady organic growth over outside capital to support more accelerated growth.

PhaseWare