CRM Software Guide

We've finished our CRM software selection process and chose an application. We used many sources of information, but I'd like to credit the original CRM software guide that started the ball rolling - Implementation is still in front of us, so I'll have much more to write about after that experience.

CRM Software & Amdocs

Amdocs Limited is a software publisher of CRM software, customer experience solutions (CXS), operations support systems (OSS) and billing systems for Tier-1 and Tier-2 telecommunications companies. The company also serves other industries such as financial services as well as media and entertainment service providers. Amdocs also provides outsourced customer service and data center management operations.

In 2009, analyst firm Gartner rated Amdocs as the worldwide market share leader in 2008 in the Telecommunications Software Systems marketplace.

Amdocs is headquartered in Chesterfield, Missouri, employs about 20,000 employees and serves customers in more than 50 countries. Amdocs manages software development facilities in India, Israel, Cyprus, Great Britain, Ireland, and the United States, runs a customer support center in Brazil, and has offices in North America, Europe, South Africa, Latin America and the Asia-Pacific region.

About Amdocs

Amdocs is a worldwide company (NYSE: DOX) with revenue of about $3.0 billion for fiscal 2010. The company is a maker of customer relationship management software systems and customer experience solutions. Amdocs provides business support systems (BSS), operational support systems (OSS) and service delivery to service providers in more than 61 countries around the world.

The software manufacturer was originally spun off from the Aurec Group, which itself was established in 1968 by Morris Kahn. Amdocs initially dealt with only directory services, i.e. Yellow Pages (or in Israel, the name is translated as Golden Pages). Other spin-offs from the parent company were also given similar brand names: the former cable television provider Golden Channels, an internet service provider named Golden Lines, and AIG Golden (a joint venture with the well known AIG insurance company).